Return and Refund Policy

Return Policy – Important Notice
Please read our return policy carefully. No exceptions will be made, as you agree to these terms at
the time of purchase.
Returning a Product
Timeframe
You have 30 days after receiving your product to request a return.
Unfortunately, if more than 30 days have passed, we are unable to offer a refund or exchange.
Conditions
Returned items must be:
- Unused
- In their original packaging
- In the same condition as received

For products where hygiene is important, the item must be thoroughly cleaned before starting the
return process.
Damage Due to Personal Use
We are not responsible for damage caused by:
- Misuse
- Negligence
- Improper handling
Only manufacturing defects are covered under our return policy.
Exceptions
For hygiene reasons, certain products cannot be returned, such as:
- Underwear

- Lingerie
- Other sealed hygiene items (once opened)
How to Start the Return Process
To request a return, please email us at (your store email address) with the following details: - Your
order number
- The reason for the return
- A photo of the item, in case of damage
- Your contact information

Refund

Procedure
Once we receive and inspect your return, you will be notified via email of the approval or rejection
of your refund request.
If approved, your refund will be processed within 30 days and applied to your original payment method.
Delayed or Missing Refunds
If you have not received your refund after 30 days:
- Double-check your bank or card account
- If the issue persists, contact us at (your store email address)
Return Costs
- Return shipping costs are the responsibility of the customer
- We recommend using a trackable shipping method
- We are not responsible for returns that are lost in transit
Return Address
Returns must be sent to Asia.

Shipping costs start at $25 and are at the customer's expense.
Exceptions – Defective or Incorrect Products
If you receive a defective or incorrect item:
- We will send you a replacement at no cost
- If the issue repeats on the second delivery, you will receive a full refund
Order Cancellation
Orders cannot be cancelled after 24 hours of being placed, due to our automated processing system.
Questions?
For further information or questions, contact us at:
contact@sophiawhitmore.com

Job Vacancy: Graphic Designer at Sophia Whitmore

Are you a creative and passionate Graphic Designer looking for a new challenge in the dynamic world of E-commerce fashion? Then we are looking for you.

Our fast-growing online fashion brand Sophia Whitmore is seeking a talented Graphic Designer to join our team. In this role, you will be responsible for creating visually appealing and effective designs for our website and marketing materials.

Responsibilities


  • Design attractive and user-friendly graphic elements for our website, including banners, product visuals, and other creative assets.

  • Create marketing materials for various channels such as social media, email campaigns, and online advertisements.

  • Improve the customer experience through strong visual storytelling and brand-focused design.

  • Work closely with the marketing team to develop creative concepts and turn them into engaging visual content.

  • Maintain consistency of our brand identity across all visual materials.

Requirements


  • Proven experience as a Graphic Designer, preferably within E-commerce or fashion brands.

  • Strong skills with design software such as Adobe Photoshop, Illustrator, Figma, or similar tools.

  • A strong sense of aesthetics and attention to detail.

  • Ability to work in a fast-paced environment and meet deadlines.

  • Good communication skills and the ability to collaborate with marketing and creative teams.

  • A portfolio showcasing previous design work.

Benefits


  • The opportunity to be part of a growing fashion E-commerce brand.

  • A creative role where your designs directly impact the brand and customer experience.

  • Competitive salary and potential growth opportunities.

  • Flexible working hours and the possibility of remote work.

  • A creative and inspiring work environment.

If you are excited about joining Sophia Whitmore and believe you are a good fit for this role, please send your CV and portfolio to:

contact@sophiawhitmore.com