Privacy Policy
1. Introduction
This Privacy Policy describes how Sophia Whitmore (“we”, “our”, or “us”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.
By using our website, you agree to the collection and use of information in accordance with this policy.
If you have any questions, you can contact us at:
Email: contact@sophiawhitmore.com
2. Personal Information We Collect
When you visit our website, we may collect certain information about your device, your interaction with the website, and information necessary to process your purchases.
Device Information
We automatically collect certain information about your device, including:
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Web browser type
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IP address
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Time zone
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Cookies installed on your device
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Pages or products viewed
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Search terms used to reach the site
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Interaction with the website
This information helps us improve our website performance and customer experience.
3. Order Information
When you make or attempt to make a purchase, we collect information including:
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Name
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Billing address
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Shipping address
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Payment information
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Email address
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Phone number
This information is used to:
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Process your orders
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Arrange shipping
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Provide invoices and order confirmations
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Communicate with you
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Screen orders for potential risk or fraud
4. How We Use Your Information
We use the collected information to:
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Provide products and services
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Process transactions
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Deliver orders
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Communicate with customers
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Improve our website and services
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Provide marketing and promotional offers
We may also use this information to prevent fraud and ensure security.
5. Sharing Your Personal Information
We share your personal information with trusted third parties to help us operate our business.
These may include:
Shopify
Our store is hosted on Shopify Inc.
Shopify provides the e-commerce platform that allows us to sell our products.
Shopify Privacy Policy:
https://www.shopify.com/legal/privacy
Payment Providers
Payments may be processed through secure payment providers such as:
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Visa
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Mastercard
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American Express
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Apple Pay
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Google Pay
These providers process payment data securely according to their own privacy policies.
Shipping Providers
To deliver your order, we may share your name, address, and contact details with shipping carriers and logistics providers.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience.
Cookies help us:
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Remember your preferences
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Understand how visitors use our website
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Provide personalized advertisements
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Improve website performance
You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
7. Advertising and Marketing
We may use advertising services such as:
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Google Ads
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Facebook / Instagram Ads
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Google Analytics
These services help us understand how customers interact with our website and allow us to show relevant advertisements.
You can opt out of targeted advertising through:
https://www.facebook.com/settings/?tab=ads
https://www.google.com/settings/ads
8. Data Retention
We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
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The right to access your personal data
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The right to request correction of inaccurate data
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The right to request deletion of your data
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The right to opt out of marketing communications
To exercise any of these rights, please contact us at:
10. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Our website uses SSL encryption to protect sensitive data during transmission.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The updated version will always be posted on this page.
12. Contact Information
For more information about our privacy practices or if you have questions, please contact us:
Sophia Whitmore
Email: contact@sophiawhitmore.com